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Post Office problems more widespread than initially thought

Complaints about poor delivery service, or in some cases no delivery service, poured in from neighborhoods stretching from Bexley to Grove City to North Columbus. (WSYX/WTTE)

A recent ABC6 Investigation looking into mail delivery problems in Columbus revealed the problem goes way beyond city borders.

Complaints about poor delivery service, or in some cases no delivery service, poured in from neighborhoods stretching from Bexley to Grove City to North Columbus.

Lisa Wright, from Bexley, said her mail problems stretch back two years.

"In the past 6 months, I've had a total of 10 or 11 checks just never received," she said. "And I'm tired of it."

Bill Armstrong, from North Columbus, has also had service issues, and he's not someone you'd think would be a critic.

The retired postal worker carried mail in 5 different zip codes and even worked as a supervisor in Hilliard.

"Boils down to they have so many routes that are unassigned and they don't have enough carriers to cover them," he said.

"I finally gave up on the post office, and that's bad when you've got a postal employee that don't trust the Post Office."

Wright said it was our story prompted her to action.

"I thought I'm calling you (ABC 6 On Your Side) because we might get some results that way."

ABC 6 has tried for months to ask postal officials what the problem was, and how it was going to be fixed.

When we didn't get any answers, we went local congressional leaders.

Congresswoman Joyce Beatty and Congressman Steve Stivers sent a joint letter to the Postmaster General last week, citing many of your complaints.

They also requested a meeting on the specific actions the Post Office will take to fix the problems.

ABC 6 On Your Side has learned that meeting will take place Tuesday, February 20th.

The following can be attributed to Congresswoman Joyce Beatty:

"If you live in Ohio's 3rd Congressional District, and need assistance, please feel free to contact my district office at (614) 220-0003."

The following can be attributed to Congressman Steve Stivers (R: OH):

"If you live in the 15th district and are having issues with the postal service, my office is happy to open a case on your behalf and provide any assistance we can. I invite you to call my Hilliard office at (614) 771-4968."

The USPS Customer Care Center can be reached at 1-800-275-8777 (1-800-ASK-USPS) or by using the “Contact Us”.

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