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Online Shopping Frustrations with New Albany-Based Company

MT. STERLING (Tara Morgan) -- Growing frustration just days before Christmas among parents waiting for their online orders from a Central Ohio company.

It involves the popular New Albany-based company Tween Brands which owns the Justice stores.

Parents are blasting the company on Facebook claiming they were either overcharged or haven't received their online purchases for weeks.

"I'm really shocked as big as their company is and as popular as it is it's disappointing," said Amanda Curran, of Mt. Sterling.

Curran is always in the Justice stores, but tried shopping for her little girl online this Christmas.

She ordered more than $80 worth November 28th and received an email December 5th her order had been shipped.  But she hasn't seen it and says the confirmation order is invalid.

"The package has not even been with Fed Ex at any point in time," said Curran.

A company spokeswoman says they're dealing with an unprecedented level of demand that has impacted their ability to deliver as quickly as they'd like.  That they ave quintupled customer service reps to help.

As far as claims of people being overcharged, the spokeswoman says she has not heard of a specific case but if that did happen it would be easily taken care of through customer service.

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