CWA: Verizon Wireless to close one-third of U.S. call centers including cuts in Hilliard


The Communications Workers of America says Verizon Wireless plans to close six call center locations across the country.

CWA said Hilliard's call center will be one of the call centers affected by the total loss of approximately 3,000 jobs. They said the company will transition to home-based customer service model over the next year.

Other call center's included: Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., and North Charleston, S.C.

CWA said the new home-based jobs would require workers to work split shifts, weekends and holidays.

"Workers deserve real job security," said Dennis Trainor, CWA District 1 Vice President and chair of CWA's Wireless Workers United.

Verizon Wireless has already closed 19 call centers since 2012 said CWA with 11,000 workers affected. The CWA also shared their doubts on the newly-passed GOP tax plan.

Verizon Wireless responded by saying the claims made by CWA were inaccurate. Public Relations Manager Steve Van Dinter said the majority of home-based agents are "highly satisfied."

"We are offering our employees the same pay and benefits to work from the comfort of their own home," said Van Dinter. "And are subsidizing $65/mo for their Internet access and providing them the equipment they need to do their jobs."

ABC 6/FOX 28 will continue to follow this story to see how the Hilliard call center will be affected.

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